This is my conversation last night buying a gift certificate at the nail salon:
Me: I'd like to get a gift card for a mani/pedi.
Girl @ desk: Which one would you like? We have one for $37 and one for $45
Me: What's the difference?
Girl @ desk: The $45 one is deluxe.
Me: (looking around for people snickering at me) Ok - what does deluxe include?
Girl @ desk: Additional services.
I guess these days, customer service is all about ambiguity.
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